Early this morning the host's Phoenix data center had a temperature problem. As of 3:00pm it is still a problem. No uptime is known.
At approximately 7:30am local time this morning our Phoenix datacentre (location AZ1) began to experience network disruptions due to a rise in temperature. This was caused by the failure of multiple cooling units within the facility after overnight storms in the area, which eventually caused a shutdown of all equipment in the building, including our network providers and power to our servers. The latest information we have is that ~50% of building cooling is back online, and that within the next 2 - 4 hours we will be able to regain access to our equipment to assess the situation safely. This will allow us to restart our network and bring customer servers back online.
We are currently experiencing a full outage at our AZ1 location due to elevated ambient temperatures. All systems and services hosted within this data center are currently offline. We are working closely with the data center engineers to resolve the issue as quickly as possible. We will provide further updates as more information becomes available.
To provide further updates. Our team are still actively mitigating the issue connected to our Phoenix Data center. At the moment, clients may experience interruptions and latency on the services hosted on the affected servers. Thank you for understanding. Feel free to monitor for further updates.
We are continuing to monitor an ongoing issue affecting our Phoenix Data Center. Our System engineers team remains actively engaged and is working together with our data center team to restore temperatures to normal operating levels. During this time, connected services may experience intermittent interruptions while we are still mitigating the issue. We sincerely appreciate your patience during this time.



